Ask - /category/1294/getting-help/
Welcome to ask.unimelb
Ask a question using the search bar above, or select from the categories below to browse relevant FAQs.
Search: Getting Help
Accessing student email
How can I access my student email account?
Forwarding Student Email
Can I forward email from my Student University account to my personal account?
University Student Email
Why do I need a University student email account?
What should I do if I have a technical issue with my.unimelb?
The following suggestions may help to resolve the difficulties you are experiencing with my.unimelb.
Use a Compatible Browser
Access to student email account after graduation
I am completing my studies this year. Can I keep access to my University email account and other University resources?
Student Financial Assessment Form
How do I complete the Student Financial Assessment Form?
Password and Username
How do I reset my password or confirm my username for my.unimelb and my University email?
How to get a University VPN as a student
How can I access the University's network off campus?
What is myUniApps?
How can I gain access to buildings/facilities?
Scholarships - Bank Details
How do I update my bank account and address details to receive scholarship payments?
- Microsoft Office 365
Why do I have different email addresses?
How do I log in to my.unimelb?
University apps for mobile devices
What University apps are available for mobile devices?
Setting Up Email
How do I setup my email account?
my.unimelb Alumni Access
Can I log in to my.unimelb if I'm no longer a current student?
Account Activation Difficulties
What should I do if I am having difficulties with the Account Management page?
Student email on mobile/portable devices
How do I set up my student email on my mobile phone, tablet, or laptop?
Scholarships - Payment Dates
When can I expect my scholarship payment(s)?
Downloading Google Account Data
How do I download data from my University Google account?
Where can I find student lockers?
- Public Transport Concessions
LMS Login Issues
Why can’t I log in to the LMS with my University account and password?
Add Email Alias
How do I add an email alias to my student Gmail account?
- Scholarships - Troubleshooting
Public Transport (Parkville)
What Public transport is available to and from campus?
Public Transport Victoria iUSEpass refunds
How can I get a refund for an iUSEpass?
- Graduate research scholarship benefits
- Research Training Program (RTP) Scholarship Policy
LMS - Subject Display Issues
Why is my LMS subject listing wrong?
Overseas Student Health Cover (OSHC)
What is Overseas Student Health Cover (OSHC)?
Scholarships - Income Tax
Is my scholarship taxable?
Evidence of Scholarship Statements
How do I obtain a scholarship statement?
Is there visa support for international students?
Where can I park my bicycle, motorcycle or car at the University of Melbourne?
Where are the microwave ovens?
Scholarship Leave of Absence
I am receiving a scholarship. What will happen if I am granted leave of absence from my course?
- University student loans overview
How do I use the wireless network?
Accessing Lecture Capture
How do I access Lecture Capture?
What is the LMS?
What is the Learning Management System (LMS)?
Where can I access computer facilities?
Scholarships - Part Time Study
Can I receive scholarship payments while enrolled as a part-time student?
Accessing the LMS
How do I log in to the LMS?
Where can I find a Post Office near campus to send or receive mail?
What religious facilities are available at the University?
What Individual Counselling is available?
- Scholarships - Financial Statements
Rules for Student Email
What are the rules regarding usage of Student Email?
- Financial Assistance
Student Equity and Disability Support
I need ongoing support with my studies. What do I do?
Scholarships - Centrelink
Is my scholarship considered exempt income for Centrelink purposes?
I'm interested in University Accommodation. What's next?
Accommodation and Housing Options
What are the Accommodation and Housing options available to/for students?
Booking a Massage
How do I get a Massage?
Finding lecture theatres
Where can I find my lecture theatre?
Justice of the Peace
Where is the Justice of the Peace?
- Scholarships - Grades
Union House Location
Where is Union House?
- Scholarships - Bank Accounts
Centrelink on Campus
Is there Centrelink representation on campus?
Housing Online Noticeboard
Where can I search for/advertise housing?
Getting LMS Help
Where can I find help for the LMS?
- New Student Checklist
- Applying for a scholarship extension
Discrimination, Harassment & Bullying
Who can I contact and where can I find information on discrimination, sexual harassment and bullying?
Research Common Rooms
What tea/coffee/common room facilities are available for Research Students?
- Scholarship Payments in Advance
After-Hours Computing Access
Which computing facilities are available on-campus to students after business hours?
Are there programs that I can use to manage my references?
Are there programs that I can use to manage my references?
- Scholarships - Centrelink reference number
LMS - Submitting Assignments
How do I submit an assignment through the LMS?
- Scholarships - Concurrent scholarships or awards
Where can I get emergency housing?
- University Health Service
Housing Tenancy Advice
Where can I get Housing tenancy advice?
Finding LMS Communities
I am a member of a community in the LMS. How do I find it?
IT application assistance
Where can I get assistance with installing and/or using computer applications/programs?
Who can I speak to about Residential Colleges?
Where can I get emergency counselling?
- Graduate Research Scholarships
- Book a free health check
- Security Escort Service- Who can I call to escort me around campus at night if I feel unsafe?
Centrelink Advice and Advocacy
Advice and advocacy about Centrelink payments
What prayer groups are available?
Melbourne University Sport scholarship support
What support is provided through a Melbourne University Sport scholarship?
Research Computing Support
Where can I get Research Computing Support?
- Safer Community Program
Flexible Study Assistance for Elite Athletes and Performers
I'm an elite athlete or performer. How do I request support for my studies?
- EyeCare Service
- Scholarship Reimbursement of Expenses
- Take me to the page for Childcare Services
How do I provide feedback or an idea for my.unimelb?
What childcare services are available at the University?
- Scholarships - Enrolment Variations
Issues with content in the LMS
Why can’t I see content that is meant to be available in my LMS subject?
Flexible Study Assistance
I'm a Defence Reservist or emergency volunteer. How do I request support for my studies?
- Before your first assessment
Elite Athlete Entry Scheme Eligibility
What level of sport do I need to participate in to qualify for the Elite Athlete Entry Scheme (EAES)?
Accessibility on campus
Where can I find information on accessible study spaces?
How to I stay informed about important updates, news and events while I'm studying?
- Alternative Exam Arrangements
VTAC Change of Preference and Scholarship Offers
Can I change my VTAC preference to another University of Melbourne course and still keep my scholarship?
Elite Athlete Entry Scheme and Sport Scholarships
Will I automatically be considered for a sport scholarship if I apply for the Elite Athlete Entry Scheme (EAES)?
- Find out how to connect to UniWireless
Creating a strong password
How do I create a strong password?
Student IT Skills Short Courses
I need help with using Word and other programs. Does the University offer any IT courses?
- Using Printing Facilities
Parent/Breast Feeding Rooms
Are there any parenting rooms on campus?
Renewing Library Items via my.unimelb
How do I renew library items via my.unimelb?
International Student Family Support
Where can I get support for international students with families?
LMS External User Issues
I am an external user and have received an email with my username and activation key but am unable to log in to the LMS. Why?
Provisional Sports Scholarship Offers
If I am offered a sport scholarship by Melbourne University Sport, will I automatically be offered entry into a degree at the University?
Elite Athlete Program Obligations
What are my obligations to the University in return for elite athlete support?
Elite Athlete Entry Scheme Contact Details
Who can I contact about my Elite Athlete Entry Scheme (EAES) application?
Where can I get help with sexual assault issues?
How can my subject materials be made accessible?
What assistive technology and software is available on campus?
- Report a maintenance, cleaning, or IT equipment issue on campus
- Insurance for Students