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Troubleshooting my.unimelb

What should I do if I have a technical issue with my.unimelb?

The following suggestions may help to resolve the difficulties you are experiencing with my.unimelb.

Use a Compatible Browser

my.unimelb will only display optimally on particular versions of internet browsers. Ensure that you are using one of the following browsers when accessing my.unimelb:

  • Internet Explorer 8*, 9 or 10
  • Firefox 10.0.3 or above
  • Chrome 14 or above
  • Safari 5 or above

If you are using your own device, please download one of the above browsers.

*Some images may not display when using Internet Explorer 8. This is a known issue being investigated by our IT Support Team. Please contact Student IT so that we can log an instance of this with ITS on your behalf. If you experience this issue, please use an alternative browser such as Firefox or Google Chrome, or upgrade to Internet Explorer 9, whilst the issue is being resolved.

Please note that Opera and Internet Explorer 11 are not currently supported.

If you receive an error message regarding browser compatibility, the contact Student IT.

Clear the Cache

If you are experiencing difficulties with my.unimelb, clear the cache (cookies and temporary internet files) and reload the browser before attempting to log in again.

The method for clearing the cache varies depending on which browser you are using. For step-by-step instructions on how to clear the cache, visit the LMS support website.

Reset your Password for 'Verification Failure' Issues

If my.unimelb does not recognise your credentials, or password, please try resetting your password. You can reset your password by visiting the:

Accounts Management page

Check your enrolled subjects in the Learning Management System (LMS)

The subjects listed in the my.unimelb LMS portlet reflect your current subject enrolment but there may be more subject information available to you in the LMS. If you are experiencing subject display issues, please visit the following link:
Visit the LMS- Subject Display Issues FAQ

Correct your Personal Details

You can update your contact details via my.unimelb by following these instructions:
How to Update your Contact Details
If you need to update your personal information such as your name or citizenship, please refer to the following links:
How to Notify the University of a Name Change
How to Notify the University of a Change in Citizenship or Permanent Residency
Request to Change Student Email Alias

Check the System Status

You can get updates by viewing the System Announcements on the Homepage of my.unimelb and following @UoMStop1 on Twitter.

eStudent via 'Student admin' Pages

You may experience display issues when viewing eStudent using Safari on an iPad. You can resolve this by:

  • Turning on javascript within the Safari settings on your iPad, or
  • Using Google Chrome when accessing eStudent on your iPad.

If you are still experiencing difficulties, please contact Student IT for further assistance.