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Applying for a refund

How do I get a fee refund?

You can apply for a refund of a credit balance in your student fee account by lodging a Refund of Fees Application.

The University will only issue refunds where:

  • The money to be refunded has been received and entered into the University's accounts;
  • All other debts owing to the University (such as library fines or student loan fees) have been repaid; and
  • The course or subject withdrawal has been processed where applicable.

The University will issue refunds:

  • By Electronic Funds Transfer, international bank draft or telegraphic transfer;
  • If payment was made by credit card, refund will be paid back to that credit card where possible.
  • In Australian dollars; and
  • Within 10 - 15 working days of receipt of application for refund.
Note: once you've submitted your fee refund form, you will receive an automated reply via email stating that you will receive a response in two to three business days. However, the actual processing time for fee refunds is 10 - 15 working days, as described above.

The Refund of Fees Application form can be lodged by email to Fees. Proof of identification is required; current students must email the request from their University email account. Non-current students must attach a certified copy of an identification document such as passport or Driver's Licence.