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Account Activation Difficulties

What should I do if I am having difficulties with the Account Management page?

One of the first steps you need to complete after accepting a course offer at the University of Melbourne is to activate your University account, through the Account Management page. Please remember to keep a record of your username and password when completing this step, as you will need these details to access key student functions such as my.unimelb and your student email account. Further instructions for Student Login can be found on the right-hand side of the page.

When entering your details onto the Student Login screen, please be aware that in English-speaking countries, all given names are written first, followed by the family name.

'We can't validate this user' error message

If you receive an error message, it may be because the details that you have entered into the Student Login page do not match the information listed in your student profile. Your student file is usually based on the details supplied in your course application. You can have five attempts to enter the correct details, after which your account will be locked. If this happens, or you don’t know the correct details, please contact Stop 1.

New Course Offers

You may receive an error message if you try to activate your online account on the same day you receive a course offer. If this occurs, please wait two hours after receiving an offer before activating your account and accepting your offer.

Expired link in activation email

Once you have successfully entered your details onto the Student Login screen, you will receive a verification email to your personal email account. This email will contain a unique link that you need to click to finalise the set-up of your University account. This link will expire 60 minutes after the email is delivered. If you do not click the link before it expires, you will need to enter your details again on the Student Login screen to generate a new verification email.  

Visit the Account Management page